Infrastructure Monitoring & Operations Management

Downtime is rarely caused by a single failure , it is usually the result of undetected issues compounding over time. UniSpark provides continuous monitoring of servers, storage, virtual environments, and cloud infrastructure to detect performance degradation before it impacts users.

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We manage alerts, incident response, and root-cause analysis to ensure infrastructure remains stable and resilient. This proactive approach reduces outages, improves system reliability, and extends the life of IT assets.

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Network Management & Performance Optimization

Networks form the backbone of digital operations, yet are often overlooked until performance degrades. UniSpark manages enterprise networks, including WAN, LAN, Wi-Fi, and SD-WAN environments, to ensure consistent connectivity and performance.

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We monitor traffic patterns, optimize configurations, and enforce security controls to deliver reliable, high-performance networks that support modern applications and distributed teams

End-User Computing &

Device Lifecycle Management

Employee productivity depends heavily on reliable devices and responsive support. UniSpark manages the full lifecycle of end-user devices , from procurement and configuration to patching, support, and retirement.

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Through remote and on-site support models, we ensure users receive timely assistance while maintaining standardization, security, and cost control across the device fleet.

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Cloud & Hybrid Environment Management

Managing cloud environments requires specialized expertise and continuous oversight. UniSpark supports cloud and hybrid infrastructures by monitoring workloads, optimizing performance, managing backups, and controlling costs.

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We help organizations maintain visibility across cloud platforms while ensuring security, availability, and scalability , without vendor lock-in or operational blind spots.

Backup, Recovery &

Business Continuity

Data loss and system outages can severely disrupt operations. UniSpark designs and manages backup and disaster recovery frameworks that protect critical systems and data.

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We ensure backups are reliable, recovery processes are tested, and business continuity plans are aligned with operational priorities , reducing downtime and enabling faster recovery during incidents.

IT Operations Governance &

Service Management

Effective IT operations require more than technical execution , they need governance. UniSpark establishes service management frameworks, incident and change management processes, and clear SLAs,through enterprise service governance frameworks

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By aligning IT operations with business expectations, we improve accountability, predictability, and transparency , enabling IT leaders to plan confidently and report on performance