ServiceNow Managed Services

ServiceNow ITSM (IT Service Management)

Two sides of a Coin

IT Service Management being at the heart of every enterprise, acts as a bridge between technology and business. Having an agile yet powerful ITSM suite ensures smooth functioning of the day-to-day activities and critical business functions depending on the nature of the IT Services. ServiceNow being an industry leader in ITSM, offers smart solutions that

• Help you elevate your IT Service delivery
• Align it with your business requirements
• Enhances performance and user satisfaction.

UniSpark offers Best-in-class ServiceNow ITSM solutions

UniSpark Systems, a premier partner of ServiceNow, has an agile ServiceNow ITSM implementation roadmap to help enterprises adopt ServiceNow seamlessly and create conducive workspaces. Our major ServiceNow IT service management services includes: Incident Management, Problem Management, Change Management, Asset Management and Performance Analytics. Our customer first approach in ServiceNow ITSM is aimed to achieve 3 key objectives through ServiceNow Implementation:

• Gain control over IT through ITIL best practices
• Transform and automate IT services and support
• Make informed business decisions

Good project management, having a person who acts as the link between the fully technical team and the business requesters. Clear sharing of potential issues and possible work-around

ServiceNow IT Operations Management (ITOM)

ServiceNow’s ITOM solution aims at delivering three important aspects for your ITOps team – service visibility, service availability and service agility. By implementing ITOM solution, you can gain end-to-end visibility into business services and underlying infrastructure, improve the health of the services, and introduce automation to increase the pace of your service delivery.

Think ITOM, Think UniSpark – Your ServiceNow ITOM Partner

UniSpark, being a bronze services partner with specialization on ITOM, has certified ITOM experts who can guide you right from consultation, infrastructure assessment, modules implementation, tools integration, to monitoring and administration. Our recommended Implementation Maturity Model positions ITOM modules immediately after you achieve maturity in core stack implementation. This proven approach helps businesses gain value out of their ITOM investment in a few months.

Commitment from the management and the individual who was working on the project both were good. The entire team was switched ON right from the first discussion till date. The support from the management was the key factor.

ServiceNow Security Operations (SecOps)

Security Operations solution from ServiceNow bridges the gap between security and IT to help you quickly detect, map and resolve threats before it causes a havoc in your infrastructure. Using ServiceNow’s intelligent workflows and automation capabilities, you can improve your security response time and efficiency manifold. Security incident response, vulnerability response and threat intelligence modules help you automatically identify and prioritize incidents to act on them immediately and avoid any service disruptions or potential failures.

How to choose a SecOps Partner?

Finding a right partner to implement Security Operations can be challenging. You need to identify the partner with strong capabilities and experience on implementing both ServiceNow and SecOps. Fret not, UniSpark Systems is one such partner offering ServiceNow and SecOps services for over a decade now. Our SecOps implementation approach will start with a consultation phase where our SecOps expert and ServiceNow consultant will study your infrastructure and offer solutions to meet specific needs of your environment. Throughout the implementation, our SecOps expert will be a part of the project to ensure the security needs are met and the customer will be fortified all the time.

Truly, a great experience and knowledge showcased. UniSpark team has evolved in many aspects strengthening Due diligence and delivery skills. Great Experience working with them on mobile implementation project.

ServiceNow IT Business Management (ITBM)

IT leaders are constantly challenged with managing the demand, priority and funding of their teams. ServiceNow IT Business Management helps them deal with such challenges and enables organizations to manage and develop their core business services through pre-established workflows and tools. IT Business Management helps businesses achieve their goals by improving the three core aspects of any end-to-end delivery pipeline – Visibility, Alignment, and Velocity. The ServiceNow ITBM suite comes with a set of powerful applications such as Project Portfolio Management, Application Portfolio Management, Agile Development, Finance Management and so forth.

Why UniSpark for ServiceNow ITBM?

UniSpark Systems is a Bronze Certified Services Partner for ServiceNow. Our certified ServiceNow consultants help organizations streamline their business operations through ServiceNow ITBM. Our expert practitioners combine the intelligent workflows and powerful dashboards from the ServiceNow ITBM suite with our knowledge on industry best practices to offer best-in-class ITBM solutions. Our core ITBM solution offerings include:

• Project Portfolio Management
• Application Portfolio Management
• Agile Development
• Demand Management
• Resource Management
• Test Management
• Financial Planning

Good guidance by UniSpark Project Manager (Clara Abraham) and development resource assigned by UniSpark (Srijanani Mohan) had good technical skills as well as business acumen.